Case Management

From Flag to File. Faster.

deepidv's case management turns every flagged verification into a structured, trackable case. Automated routing, team collaboration, and complete audit trails mean your review team resolves cases faster with better decisions.

Get a Demo

80%

Less Routing

Manual assignment eliminated

Unified

Case View

All evidence in one place

Audit

Ready

Tamper-proof activity logs

SOC 2

Certified

Enterprise-grade security

Why Review Teams Choose deepidv

Case Management That Moves at Your Speed

N° 01

Automated Case Routing

Intelligent routing based on case type, risk level, and team capacity
Priority queues for high-risk and time-sensitive cases
Load balancing across review team members

N° 02

Unified Case View

All verification data, documents, and risk signals in one place
Side-by-side document comparison and biometric review tools
Full verification history and decision timeline

N° 03

Team Collaboration

Internal notes, comments, and case discussion threads
Escalation workflows with multi-level approval chains
Real-time case status updates and notifications

N° 04

Decision Automation

Configurable auto-resolution rules for common case types
Decision templates for consistent case outcomes
Bulk actions for similar cases identified by pattern matching

N° 05

Complete Audit Trail

Every action, decision, and comment logged with timestamps
Tamper-proof audit records for regulatory compliance
One-click export for regulatory examinations and internal audits

Use Cases

Real Solutions for Real Review Challenges

From fraud investigations to compliance remediation, deepidv case management handles every type of verification review.

1 / 0

Fraud Investigation

Investigate flagged verifications with all evidence in one place. Document analysis tools, biometric comparison, and risk signal summaries help reviewers make faster, more accurate decisions.

Compliance Remediation

Manage compliance review cases with structured workflows. Track missing documents, send re-verification requests, and maintain complete remediation audit trails.

Dispute Resolution

Handle customer disputes with a clear case timeline showing every verification step, decision point, and piece of evidence. Resolve disputes faster with transparent, auditable processes.

SAR Filing Preparation

Compile suspicious activity report (SAR) evidence directly from case files. All verification data, risk signals, and investigation notes organized for regulatory filing.

Quality Assurance

Audit reviewer decisions with QA workflows. Sample completed cases, review decision quality, and provide feedback to improve team accuracy over time.

Batch Case Processing

Process high-volume case queues efficiently with bulk actions, automated categorization, and priority sorting. Reduce backlog without sacrificing review quality.

Built for Teams That Review

Manual review is expensive. deepidv case management makes your review team faster, more consistent, and fully auditable.

Automated routing reduces manual case assignment by 80%
Unified case view eliminates tool-switching and data hunting
Decision templates ensure consistent outcomes across reviewers
Bulk actions handle similar cases in seconds, not hours
Complete audit trail meets the strictest regulatory requirements
Real-time analytics track team performance and case metrics

Trusted & Certified

SOC 2 Type II

Audited security controls for data protection

GDPR Compliant

Full compliance with EU data privacy regulations

ISO 27001

International standard for information security

DIACC Member

Digital ID & Authentication Council of Canada

One API. Full Coverage.

A single RESTful API covers identity verification, AML screening, fraud detection, and continuous monitoring. Go from first call to production in days — not months.

View API Docs Book a Demo

verify-identity.sh

curl -X POST https://api.deepidv.com/v1/sessions \
  -H "Authorization: Bearer YOUR_API_KEY" \
  -H "Content-Type: application/json" \
  -d '{
    "type": "identity-verification",
    "checks": [
      "document-verification",
      "face-liveness",
      "aml-screening"
    ],
    "redirect_url": "https://yourapp.com/done",
    "webhook_url": "https://yourapp.com/webhooks"
  }'

# Response:
# {
#   "session_id": "ses_8f2k...",
#   "session_url": "https://verify.deepidv.com/ses_8f2k..."
# }

Verification Sessions

Create hosted verification flows your users complete via link or embed. No frontend code required — just redirect and receive results via webhook.

AML & Screening

Screen against global sanctions lists, PEP databases, and adverse media in a single API call. Ongoing monitoring available for continuous compliance.

Real-Time Webhooks

Get instant notifications when verifications complete, risk scores change, or monitoring alerts fire. No polling required.

Admin Console

Full visibility into every verification — status, audit trails, risk signals, and compliance reporting. Manage API keys, top up tokens, and configure workflows.

Explore More Industries

Ready to resolve cases faster?

See how deepidv's case management turns flagged verifications into resolved cases with less manual effort.

Book a Demo View API Docs

Frequently asked questions

Common questions about deepidv case management.

deepidv's routing engine assigns cases based on configurable rules — case type, risk level, reviewer expertise, and current workload. High-risk cases are automatically prioritized, and round-robin or weighted distribution ensures balanced workloads across your team. Routing rules can be adjusted in real-time.

Yes. deepidv case management integrates via API and webhooks with existing CRM, compliance, and ticketing systems. You can push case data to external systems, receive external updates via API, and maintain a single source of truth for verification cases.

Every action in a case — views, edits, decisions, comments, escalations — is logged with a timestamp, user identity, and action details. Audit records are tamper-proof and can be exported at any time for regulatory examinations. The audit trail also captures system actions like automated routing and rule execution.

Yes. You can configure auto-resolution rules for common case types. For example, if a flagged verification has a risk score below a certain threshold and the flag was triggered by a known false-positive pattern, the case can be auto-resolved with a documented reason. All auto-resolutions are logged in the audit trail.

Yes. You can configure escalation paths with multiple approval levels. A junior reviewer can make an initial decision, escalate to a senior reviewer for high-value cases, and require compliance officer sign-off for regulatory-sensitive decisions. Each approval step is tracked in the audit trail.

Still have questions?

Our team is ready to help you get started.

Contact Sales

From Flag to File. Faster.